USE CASE :
Optimizing
Cost of Quality

Challenges

• To transition from a short-term cost cutting approach to a long-term optimization focus necessitated a cultural realignment and a re-think of existing operational procedures.
• The changes (cultural & procedural) needed devolution at a departmental level thereby creating a pan-organization consistency of approach.
• Involvement of suppliers and OEMs was important to the optimization initiative.
• The rejigged operational procedures need to conform to the standards of OpEx (Operational Excellence) and LEAN methodologies.

Above all, the entire initiative needed to be governed via a framework that ensured visibility and transparency of actions.

Solution

• SmartPlaybooks in conjunction with partner Avanulo deployed a comprehensive yet customizable suite of playbooks to compliment the redesigned processes: These covered:
  • Planning & governance – for periodic renewal of goals and actions and ascertain responsibilities
  • Budgeting & oversight – to manage departmental budgets, approvals and reporting
  • Participation of vendors and suppliers – to handle delivery of supplies & components per JIT methodology and streamline dependencies.
  • Review & analysis – to ensure that oversight rigor was established
• Inter-departmental & inter-organizational coordination
  • Playbooks incorporating tasks across functions (and 3rd party organizations) were structured which allowed for an integrated approach.
  • Handover of tasks between functions which had sequential dependencies were designated as milestones (to be alerted on in case of delays).
• Real-time visibility as opposed to out-of-date information
  • 360* view of data for analysis of cycle completion times along with identification