Customer : Recruitment SaaS
Scenario
- The company was faced with a sub-optimal planning & monitoring of production processes. This created bottlenecks in the system which created challenges in increasing throughput to capitalize on their market leadership.
Challenges
- The relevant departments – procurement, production, logistics & product – had a siloed view and no shared visibility into the processes.
- Approx. 35%-40% of the planning process focused on redundant & overlapping actions items which was a by-product of not having a common view of the process.
- Growing demand and limited staff led to overwork which further bred disengagement and high turnover rates which in turn impacted throughput and costs.
- Approx. 15% of total work hours were spent in fruitless meetings and interactions, contributing to costly delays and miscommunications.
Data Points
- At the start of the exercise, the throughput was 1150 lbs./hour for the flagship product.
Solution
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SmartPlaybooks in conjunction with partner Avanulo deployed a comprehensive suite of playbooks for governing planning & monitoring meetings. These focused on:
- Establishing a fast-paced meeting structure that cuts through unnecessary dialogue, reducing the time from ideation to execution by 50%.
- Providing an org-wide view of any indicators that might inhibit achievement of production targets on a real-time basis.
- Inclusion of only necessary roles in respective meetings but visibility provided to all.
- Eliminating redundant/overlapping discussions, thereby saving crucial leadership bandwidth.
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Real-time visibility as opposed to out-of-date information
- 360* view for visibility and transparency.
- Analysis of planning data and its correlation with throughput on a near real-time basis
Results
- Throughput increased by 28% (1472 lbs./hour from 1150 lbs./hour) over a 6-month period.
- A saving of 5% in the production leadership team’s bandwidth – resulting in more focus on strategic initiatives for further long-term growth.
